Shipping policy

Shipping Policy

We offer worldwide shipping, ensuring our collections are accessible to everyone, everywhere.

PREMADE ITEMS WILL SHIP WITHIN 1-3 BUSINESS DAYS.

PRE ORDER ITEMS WILL SHIP IN 1-2 WEEKS. 

Once shipped:

Domestic (U.S.) orders typically arrive within 1–4 business days.

International orders generally arrive within 7–14 business days, depending on destination and local customs processing.

Shipping Process

You will automatically receive an email/text message with your tracking number when your order is fulfilled. Please remember to completely fill out each area in the checkout process. It is the carriers responsibility to make sure that your package is delivered to the right address, we do not edit or change addresses after you place an order. If you are having trouble locating your package, please contact the specific carrier using your tracking number. We do not pay for any duties or added fees for international packages.

International Orders & Customs

We ship from the United States. For international customers, customs duties, taxes, and import fees may be charged upon delivery. These charges are determined by your country’s customs office and are not included at checkout.

We are not responsible for customs fees, delays, unclaimed parcels, or packages returned due to incorrect shipping information or refusal to pay import duties. If a parcel is rejected for these reasons, it will not be eligible for a refund.

Delivered Packages

Once an order is fulfilled and marked as delivered by the carrier, ownership and risk of loss transfer to the customer, and we cannot issue refunds or replacements for packages reported lost or stolen after delivery confirmation. Customers are responsible for confirming their shipping address at checkout, monitoring tracking updates, and retrieving packages promptly upon delivery.

By placing an order for preorder or made-to-order items from Hyned Atelier, you acknowledge that you have read, understood, and agreed to abide by our shipping policy.