04. DOMESTIC DELIVERY TIMES
Domestic orders within the United States typically arrive within 1–4 business days after shipment. Delivery estimates are provided by the shipping carrier and are not guaranteed. Shipping times do not include order processing or production periods.
05. INTERNATIONAL DELIVERY TIMES
International orders generally arrive within 7–14 business days after shipment, depending on the destination and customs processing. International delivery times may vary due to customs inspections, local postal services, and other circumstances beyond our control. All international orders are shipped from the United States. International customers may be responsible for customs duties, import taxes, and additional fees imposed by their country’s customs authorities. HYNED does not cover customs duties, import taxes, or additional fees associated with international shipments. Packages delayed, rejected, or returned due to unpaid customs charges may be subject to additional shipping fees.
06. TRACKING & SHIPPING CONFIRMATION
Once your order has been fulfilled and shipped, you will automatically receive a shipping confirmation via email or SMS, if applicable, containing your tracking information. Tracking information may take 24–48 hours to update after the shipping label has been created. Customers are responsible for monitoring tracking updates and ensuring their contact information is accurate at checkout.
08. SHIPPING DELAYS
HYNED strives to fulfill all orders within the estimated processing and shipping timeframes. However, delays may occasionally occur due to production issues, carrier disruptions, severe weather, customs processing, or unforeseen circumstances. If we anticipate a delay beyond the promised shipment timeframe, customers will be notified and provided with an updated estimate and any cancellation or refund options required by applicable law.
09. SHIPPING ADDRESS ACCURACY
Customers are responsible for providing complete and accurate shipping information during checkout. HYNED cannot guarantee address modifications once an order has been placed. If you notice an error in your shipping information, please contact our customer service team immediately. (support@hyned.us) Orders shipped to incorrect or incomplete addresses provided by the customer may be subject to additional shipping fees if returned and reshipped.
10. RETURNED & UNCLAIMED PACKAGES
Packages returned to HYNED due to incorrect addresses, failed delivery attempts, or refusal to accept delivery may be subject to additional shipping charges. Customers will be contacted using the email address associated with their order to arrange reshipment or determine an appropriate resolution. Original shipping fees are generally nonrefundable once shipping services have been performed, except where required by applicable law.
11. LOST, STOLEN & DELIVERED PACKAGES
Once an order has been shipped, customers are responsible for monitoring its delivery status using the tracking information provided. If your package is marked as delivered but cannot be located, please check your delivery location, surrounding areas, and with household members or building management before contacting the carrier. HYNED is not responsible for theft occurring after confirmed delivery. However, reported delivery issues will be reviewed on a case-by-case basis. Refunds or replacements are not guaranteed for packages confirmed as delivered, except where required by applicable law. For packages lost or damaged during transit, customers should contact HYNED so we can review the situation and assist with available carrier investigations.
12. MULTIPLE ITEMS & SPLIT SHIPMENTS
Orders containing multiple items may be shipped together or separately depending on product availability. Orders containing both premade and preorder merchandise may be held until all items are available for shipment. HYNED reserves the right to ship available items separately when necessary. Customers will receive tracking information for each shipment when applicable.
13. CONTACT INFORMATION
For questions or concerns regarding shipping, order fulfillment, or delivery, please contact our customer service team.
Email: hynedfold@yahoo.com
When contacting us regarding an existing order, please include your order number and the email address associated with your purchase to help us assist you efficiently.
14. POLICY ACKNOWLEDGMENT
By placing an order with HYNED, you acknowledge that you have reviewed and understood the shipping terms outlined in this policy. All orders are subject to the shipping conditions stated above, along with our Terms of Service and Return & Refund Policy. HYNED reserves the right to update this policy as necessary. Any changes will be reflected on this page and will not retroactively alter the terms applicable to orders already placed. Nothing in this policy limits consumer rights provided under applicable law.
