Refund policy

HYNED — EXCHANGE / REFUND POLICY

01. ALL SALES FINAL

All purchases made through HYNED are considered final sale. We do not accept returns, exchanges, or issue refunds for reasons including, but not limited to:

• Change of mind after purchasing.
• Ordering the incorrect size, color, or product.
• Personal dissatisfaction with an item’s fit or appearance.
• Accidental purchases.
• Items purchased during promotional sales or limited releases.

Customers are responsible for reviewing product descriptions, sizing information, and order details before completing their purchase. Exceptions apply to defective merchandise, incorrect items shipped by HYNED, and circumstances where refunds or other remedies are required by applicable law.

02. DEFECTIVE OR INCORRECT ITEMS

HYNED is committed to providing quality merchandise and ensuring that customers receive the correct products.

Refunds or exchanges may be approved under the following circumstances:

• An item arrives with a manufacturing defect.
• An incorrect item is shipped due to an error made by HYNED.
• An incorrect size or color is shipped that differs from the customer’s original order.

If any of these circumstances occur, please contact support@hyned.us within 7 days of confirmed delivery. Customers must provide their order number, a description of the issue, and clear photographs of the affected merchandise. All claims will be reviewed before a refund or exchange is authorized.

03. EXCHANGE ELIGIBILITY

Exchanges are only permitted when HYNED has shipped defective or incorrect merchandise, unless otherwise required by law.

To qualify for an exchange:

• Merchandise must be unworn, unwashed, and in its original condition, except for the reported defect.
• Original tags and packaging should be included when available.
• The issue must be reported within 7 days of delivery.
• The exchange must be approved by our customer service team.

Approved exchanges are subject to product availability. If the original item is unavailable, HYNED may offer a refund or an alternative resolution.

04. REFUND PROCESSING

Refunds are only issued for approved claims involving defective merchandise, fulfillment errors, or other circumstances required by applicable law. Once a refund is approved, it will be issued to the original payment method used at checkout. Refunds typically take 5–10 business days to appear, depending on the customer’s financial institution or payment provider. HYNED is not responsible for additional processing delays imposed by banks or payment providers.

05. PREORDERS & MADE-TO-ORDER ITEMS

Preorder and made-to-order merchandise is produced or reserved specifically for upcoming releases. All preorder and made-to-order purchases are considered final sale, subject to applicable consumer protection laws. Customers are responsible for reviewing estimated production and shipping timelines before placing an order. Production timelines may vary due to manufacturing schedules, material availability, or unforeseen delays. If an order cannot be fulfilled within the promised timeframe, customers will be notified and provided with applicable cancellation or refund options.

06. ORDER CANCELLATIONS & MODIFICATIONS

Once an order has been submitted, HYNED cannot guarantee cancellations or modifications. Customers are responsible for verifying their shipping address, selected size, product details, and payment information before completing checkout. If an error is identified immediately after purchase, please contact our customer service team as soon as possible. Cancellation requests will be reviewed individually and are not guaranteed, except where required by applicable law.

07. RETURN SHIPPING

For approved returns or exchanges resulting from a verified HYNED fulfillment error or manufacturing defect, HYNED will cover reasonable return shipping costs. Customers must receive authorization and return instructions before shipping merchandise back. Unauthorized returns may be refused. HYNED is not responsible for packages returned without prior authorization or sent to an incorrect return address.

08. ORDER & PAYMENT AUTHORIZATION

By completing a purchase through HYNED, customers confirm that they are the authorized cardholder or have permission to use the selected payment method. All transactions may be subject to payment verification and fraud prevention measures. HYNED reserves the right to temporarily hold, investigate, or cancel orders flagged for suspected fraudulent or unauthorized activity. Orders canceled due to suspected fraud will be refunded where payment has been collected, unless otherwise required by law or payment provider procedures.

09. PAYMENT DISPUTES & CHARGEBACKS

HYNED is committed to resolving customer concerns fairly and efficiently. Customers are encouraged to contact support@hyned.us before initiating a payment dispute or chargeback so our customer service team has an opportunity to investigate and resolve the issue. Customers retain all applicable rights to dispute transactions through their financial institution or payment provider. In cases involving suspected fraudulent or illegitimate chargebacks, HYNED reserves the right to submit relevant transaction records, order confirmations, tracking information, delivery documentation, and customer correspondence to the payment provider. HYNED may restrict future purchases associated with verified fraudulent activity, subject to applicable laws and payment provider requirements.

10. LOST, STOLEN & DELIVERED PACKAGES

Orders marked as delivered by the shipping carrier are considered delivered for tracking purposes. Customers experiencing delivery issues should review their tracking information and contact the shipping carrier. HYNED will review reported delivery issues individually and assist with available carrier investigations when appropriate. Refunds or replacements are not guaranteed for packages confirmed as delivered, except where required by applicable law. For additional information regarding delivery responsibilities, please review our Shipping Policy.

11. CONTACT INFORMATION

For questions, concerns, or assistance regarding refunds, exchanges, or order-related issues, please contact our customer service team.

Email: support@hyned.us

When submitting a request, please include:

• Your order number.
• The email address associated with your purchase.
• A description of the issue.
• Supporting photographs, if applicable.

Our team will review your request and provide further instructions when necessary.

12. POLICY ACKNOWLEDGMENT

By placing an order with HYNED, you acknowledge that you have reviewed and understood the terms outlined in this Exchange / Refund Policy. All purchases are subject to the conditions stated above, along with our Shipping Policy and Terms of Service. HYNED reserves the right to update or modify this policy as necessary. Changes will be reflected on this page and will not retroactively alter the terms applicable to orders already placed. Nothing in this policy limits or excludes consumer rights and protections provided under applicable law.